The purpose of using Dr. Robert Kirby’s organization is to bring our leadership together in a cohesive unit. Dr. Kirby’c courses have gone down extremely well with our participants and we hope that the momentum built by tem will be maintained in our operation.

Leon J. Lee
Director of Human Resources
Venetian Macau Limited

It is indeed a pleasure to see some changes have taken place since the completion of the program. The managers are behaving more motivately, creatively and cooperatively. In addition, this built higher performance team in managing their work in a more effective way. The participants enjoyed the energetic and enthusiastic facilitating style very much and were deeply impressed y these sessions.

Uwe Berber
Executive Vice President & CFO
EPCOS (Zhuhai) Co., Ltd.

His workshop had a major impact on the team, improving not only team spirit, but also understanding of each others needs. I am convinced that the excellent results that this property has achieved were in direct relation to the workshop. I can certainly recommend Dr. Kirby for any type of training or development activities.

Peter Pollmeier
General Manager
Crown Plaza Shenzhen

Robert gets audience active participation in his exciting and interactive workshops to apply those tools and qualities taught with actions and time bound. He will sit down with the management team and work along a training scope and agenda to suit the needs of the clients before embarking on any workshop or training programs. This is to ensure the best possible impact is given to any of his training, thus ensuring a rewarding ROI for the clients. He is a great coach and motivational trainer with his years of experience.

Bernard Rodrigues
General Manager
Holiday Inn Macau

Since the completion of the eight sessions "Supervisory Development Programme", we have observed high levels of engagement and a great sense of "ownership" among our supervisors. We have also observed them working more closely together as a team. Perhaps the greatest compliment comes from those who attended the workshop, who enthusiastically attended the sessions and enjoyed your supportive, high energy and enthusiastic facilitating style.

David Brightling
General Manager & COO, LRC

Under the banner of "Becoming The Best Programme", your workshops were well-received by our staff who found the series of eight weekly sessions practical, relevant and fun. The ability to deliver the content in both English and Cantonese further added value to the learning, as did the requirement for all participants to set specific personal goals relevant to the weekly sessions.

Mark Pawley
General Manager, Hong Kong Football Club

The overall impression gained by the course participants were excellent. Feedback included "interesting and inspirational", "I learnt and was reminded of new ideas", and a number of officers suggested you be given greater time on the timetable. This frankly is the ultimate praise and I would thank you for your efforts.

Hung Hak-wai, Paul
Chief Superintendent of Police, In-service Training
Hong Kong Police Force

Robert proved that he is a highly competent and dedicated instructor, very knowledgeable on the subject matter. All of our participants were greatly inspired by your vivid, professional teaching approaches and your well-prepared, organised presentation. "

Carol Chan, Head of Training Centre Division
Administration of Airports Ltd.

Robert has "open-up" the staff’s minds to think differently towards customer services; there is a significant difference in our workplace atmosphere. Thanks to your magic hands, the staff in different functions appear to have a better relationship with each other.

Celina Lau
Director of Personnel & Administration, Air Macau

Putting sixty people through a one-day "Customer Service Improvement Workshop" like this is not easy but Robert and Charlotte lead the workshop superbly well bringing all your own wealth of first hand customer service experience to bear. My staff remarked how refreshing it was to have a business person who "got his hands dirty at the sharp end" leading the workshop rather than the usual kind of trainer they encounter.

Paul Blackburn , Head of Private Trust Services
HSBC Trustee (Hong Kong) Limited

You are one of those key contributor in developing and enhancing Team CACT’s effectiveness during the last two years. Creating "Team CACT" culture was what has set us apart from our competitors and helped us our #1 ranking among the offshore oil operators in China… You and Charlotte helped us find that blend of energy, commitment and respect a diverse Team must have to achieve breakthrough results…Thank you for leading us through this discovery process.

Ronald Morris, Managing Director
CACT Operators Group

The "Motivating Yourself and Others in Challenging Times" workshop has enriched our management team members with practical ideas on motivation and leading change. It is an invaluable learning experience for all of us that we are inspired by your professionalism in the Hotel Industry and your expertise in Leadership Skills. We definitely treasure the benefit of the workshop.

John A. Girard, General Manager
Marco Polo Hotels Hong Kong

"In preparation of the workshops, Robert and Charlotte spents tremendous time and effort to understand our members' needs, our goals and our operating environment. During the training period of two months, we were wholly impressed by their professionalism and enthusiasm. Their training was lively, inspirational and motivational... They led our staff towards win-win outcomes with both colleagues and members.

Robert Bird, General Manager
Royal Hong Kong Yacht Club

"Our participants were greatly inspired by your immense experience. With updated cases and examples, the workshop proved to be so much interesting and relevant. Presentation was made in such a lively manner that it was easily and well understood, and our staff was able to enrich their skills in dealing with customers. This is really a good learning experience."

Patrick Cheng, Deputy General Manager
Seng Heng Bank Limited